Returns Policy

We are committed to provide our customers with the best online shopping experience & satisfaction. We welcome your feedback and try to enhance the shopping experience of our customers, while working on your feedback and we are always ready to go above and beyond for our customers.

How to Initiate A Refund

In case you are unsatisfied with the received purchase, we request you to reach us at support@liacoo.com with your order details, and we shall revert back to you at the earliest with the details of return shipping process.

How to Refund and Return

Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange. 

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. 

Several types of goods are exempt from being returned. Perishable goods such as food, flowers, Swimsuit,newspapers or magazines cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases. 

Additional non-returnable items: 

- Gift cards 

- Downloadable software products 

- Some health and personal care items 

Order Cancellation

All orders canceled after 24 hours or later are subject to a $20 administration fee, whether or not your order has shipped. If the order has shipped, the customer is responsible for a 15% restocking fee and shipping costs to and/or from the warehouse to the delivery address.

Refunds (if applicable)

We will not pay the return shipping costs for non-defective returns. It is also the customer's responsibility to ensure that the returned goods are packed properly.

Post receipt of the returned Products, our team will inspect the same. Once approved as an eligible return, we will initiate the refund for your transaction , and a credit will automatically be applied to your original method of payment, within a certain amount of days. 

Late or missing refunds (if applicable) 

If you haven’t received a refund yet, first check your bank account again. 

Then contact your credit card company, it may take some time before your refund is officially posted. 

Next contact your bank. There is often some processing time before a refund is posted. 

If you haven’t received a refund yet, first check your bank account again.

Exchanges (if applicable)

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email by using our contact form and send your item to: 5, Building 14, Chunhua Four Seasons Park, Minzhi Community, Minzhi Street, Longhua New District, Shenzhen

Gifts 

If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you. 

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return. 

Special Note

Since the products are displayed online on different screen resolutions, there may be possibilities that colors or design of the product delivered may vary in actual colour. Customers are requested to read all the details and disclaimer on product page before placing the order